If you receive an email from ANY company asking you to provide personal information, including security question answers and the like, it's probably phishing - contact the company directly. We will never ask you for this information.

Jan 27, 2021 · 6:04 PM UTC

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Replying to @MojangSupport
How long does it take for you to respond to a help ticket? I've been waiting about a week and a half now. Thanks
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience!
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Replying to @MojangSupport
Minecraft launcher won't work tried googling solutions and nothings working so i want to uninstall and reinstall the game but i can't do that because i cant access mojang account and when i request a password reset I don't get an email I have the receipt showing i have the game
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To keep your information secure, please complete our request form at help.minecraft.net/hc/en-us/… so we can quickly and safely assist with your question!
Replying to @MojangSupport
yo Ive gone to try reset my pw but the email wont land in my inbox. Ive checked folders/spam too
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Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^RL
Replying to @MojangSupport
I bought my realm 5 days ago and ever since I haven’t been able to login, I have opened 3 different support tickets, tried to reset my password and won’t get an email. Please help
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^RL
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To keep your information secure, please complete our request form at help.minecraft.net/hc/en-us/… so we can quickly and safely assist with your question!
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