@MojangSupport Hi! I purchased Java edition for my son in July but his game always froze when he was in multiplayer mode and now he can’t even open the app. Also can’t remember user and pw. Help please?
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Replying to @torresal
To keep your information secure, please complete our request form at help.minecraft.net/hc/en-us/… so we can quickly and safely assist with your question! ^RL

Jan 25, 2021 · 5:51 PM UTC

1
Replying to @MojangSupport
Thank you. Yes, did that at the same time that I wrote in here. But haven’t received response yet.