@MojangSupport Minecraft on switch showing expired message when 17 days remaining. Paid to extend but still showing message and added a new realm which we don't need. Please help.
2
Replying to @simoncollister
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^RL

Dec 28, 2020 · 5:29 PM UTC

2
Replying to @MojangSupport
Thanks. Any idea on wait time? Our son isn't able to currently play in his own realm while his friends are - plus we are counting down to when it really does expire so losing time every day.
Replying to @MojangSupport
We have been patient. We received a reply email yesterday. suggesting we look at FAQ (we have. no use!), also go on Discord which we have done, no one can help. So absolutely no use at all. Getting very frustrated. We have absolutely no access to Minecraft. We have paid twice!