@MojangSupport hi there - lots of packs we have purchased are not loading on Minecraft. We have reinstalled (game and packs) and restored licenses. Nothing works. Ideas? Very frustrating for the kids.
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Replying to @jazzbasma
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Gamertag. ^RL

Dec 20, 2020 · 6:34 PM UTC

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Replying to @MojangSupport
Thanks - email sent and 🤞😊