Thanks for your patience, everyone!
Mojang Status
 @MojangStatus
8 Dec 2020
Realms issues are resolved!
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I have a problem and I tried everything: I connected with my microsoft account and used a code to redeem minecraft Java edition, but in the name selection screen,it gave me an error message. so I went back and PUF, game was no more. I got an email saying that I bought it with PIN
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Replying to @nacciato
To keep your information secure, please complete our request form at help.minecraft.net/hc/en-us/… so we can quickly and safely assist with your question! ^SM

Dec 10, 2020 · 12:11 PM UTC

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Replying to @MojangSupport
I already submitted my request and a bot answered me... so I think I need to wait a little bit longer...
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Replying to @MojangSupport
in the e-mail it says "If you receive an automatic response to your question, please reply to that response only." and I didn't understood well what to do...