Account Migration has not begun. There will be an in game message when it's your turn to move. Do not fall for any third party websites that are telling you to migrate NOW. They're trying to steal your information.
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I don’t want to add onto your burden, but I haven’t heard from customer service in over 24 hours about not being able to access my account. Just wondering when I might hear back?
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Replying to @omfgGRIMM
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^SM

Dec 1, 2020 · 8:46 AM UTC
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