@MojangSupport I submitted a ticket on October 28th and still have not been helped yet. Kind of ridiculous.
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Replying to @Safegarde
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience!

Nov 21, 2020 · 8:05 PM UTC

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Replying to @MojangSupport
This is the fantastic support I received. No response for about a month, then straight to asking me to rate the support.