Hello! No need to file a ticket!
Mojang Status
 @MojangStatus
17 Nov 2020
Bedrock: The Minecraft 1.16.100 update has gone out early on Nintendo Switch, causing issues with cross-platform multiplayer. The update will release on all platforms Tuesday, Nov 17 at 9am Pacific (5pm GMT). -MG
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Replying to @goomieez @goomiez
For technical help, please visit our Help site help.minecraft.net/hc/en-us. ^RL

Nov 17, 2020 · 11:10 PM UTC