There is some work underway on our ticket intake form, so you won't be able to create a new help request for around 30 minutes. We'll let you know when it's done!
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I've sent you two support emails, the last two days ago (with my transaction ID attached) - no answer AT ALL. We have two accounts and my son would like to play together, but I refuse to buy Minecraft AGAIN from a company that apparently doesn't care.
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Replying to @MaciekSalamon
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^SM

Nov 17, 2020 · 2:10 PM UTC

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Replying to @MojangSupport
Another two days without any kind of response. You really suck at customer support.