There is some work underway on our ticket intake form, so you won't be able to create a new help request for around 30 minutes. We'll let you know when it's done!
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^SM

Nov 16, 2020 · 10:54 AM UTC

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Replying to @MojangSupport
Complete and utter bullshit. No response at all after a month for the first ticket and now again over four days for the second.