Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^RL

For technical help, please visit our Help site help.minecraft.net/hc/en-us. ^RL

Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Gamertag. ^RL

For questions about the Playstation editions of the game, please contact Playstation Support here: support.playstation.com/ ^SM