The new help form is live! Thanks for your patience, and have a great week!

Nov 16, 2020 · 6:43 AM UTC

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Replying to @MojangSupport
I have a question
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To keep your information secure, please complete our request form at help.minecraft.net/hc/en-us/… so we can quickly and safely assist with your question! ^SM
Replying to @MojangSupport
When is ray tracing update on xbox series x?
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All available info on game updates can be found at help.minecraft.net/hc/en-us/…. ^RL
Replying to @MojangSupport
Submitted an email and still waiting a response. Not receiving a reset password link via email - very worried account was hacked.
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^TK
Replying to @MojangSupport
What's the typical wait time? I've submitted a ticket back in early November and I have yet to receive a response in over a month.
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^RL
Replying to @MojangSupport
Hello my son had bought a Minecraft for PC and Mac $35 he already has this game but he was thinking that he bought a card to purchase things inside of Minecraft not knowing that he repurchased the game can you please help us out
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Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^RL
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