@MojangSupport I'm sorry to be a pain but I've contacted Mojang support 3 times in the past 3 months and I haven't gotten anywhere. In 2 of the help request emails I've received no reply after the initial. In the 3rd, they sent me a final email asking me to rate their help.
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Replying to @00ituj
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience!

Nov 7, 2020 · 11:09 PM UTC

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Replying to @MojangSupport
So is this normal at the moment? It's completely fine if so, I just want to know if I need to file another ticket or not.