@MojangSupport How do I reset the password when I don’t get any of the password reset emails? I provided my transaction ID and order number through your contact form on the web but nothing back and it’s been over a week. My son would like to get back online. Please help?
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Replying to @mary_bennett22
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^RL

Nov 3, 2020 · 8:02 PM UTC

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Replying to @MojangSupport
Do you know when I can expect to hear something back? It’s been well over a week?