@MojangSupport can you please help me? I have been trying for weeks to access my mine craft account but it says my password is wrong. I haven’t changed it. I have tried to do a password reset but never get the reset email. I have done 2 online enquires with no reply.
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^CD
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I understand that you are busy but I’ve been waiting 6 weeks for a reply to my enquiry. My son has been unable to play his Minecraft account for about 12 weeks and the password reset isn’t working.
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Replying to @Ally_Sheppard24
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^CB

Nov 1, 2020 · 2:15 PM UTC

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Replying to @MojangSupport @Ally_Sheppard24
this is truely unacceptable and just feels like you want people to just rebuy the game rather than help them
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I’ve even tried to re-buy the game and it still doesn’t work. I can’t believe it takes more than 2 months to reply to an enquiry. @MojangSupport should be ashamed of themselves. My son is devastated that he can’t play with his friends.