Replying to @dlivingstone
Send us an email at help.minecraft.net/hc/en-us/… and we will assist. Please remember to attach your Gamertag. ^CD

Oct 29, 2020 · 10:53 PM UTC

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Replying to @MojangSupport @dlivingstone
I used to have the same problem but since 1.16 it’s been fixed for me (I use PS4) Ps - please add servers on PS4
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