Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

Can you tell me why my skin is just going back to default even though I made my own skin and it worked before but after I changed my name (which didn't work) my skin just went to default.