Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

Please help me get my account back. They changed password and email.

Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^RL

Hi, I got an answer from support asking for more information. Do I reply by just replying to the email I got? I did that and have been waiting for 2 weeks again.