@MojangSupport can you please help me? I have been trying for weeks to access my mine craft account but it says my password is wrong. I haven’t changed it. I have tried to do a password reset but never get the reset email. I have done 2 online enquires with no reply.
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Replying to @Ally_Sheppard24
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^CD

Oct 24, 2020 · 2:37 PM UTC

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Replying to @MojangSupport
I understand that you are busy but I’ve been waiting 6 weeks for a reply to my enquiry. My son has been unable to play his Minecraft account for about 12 weeks and the password reset isn’t working.
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^CB
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more replies
Replying to @MojangSupport
Hi, when will I get a reply? It’s been 6 weeks now since I did an online enquiry. My son desperately wants to play Minecraft.