@MojangSupport Hi! My friend is saying that Minecraft is not loading for her, her exact words were that she enters minecraft and the mojang screen (the new one) appears straight away and then never goes past that, It just stays there. Forever. Never loads. She plays on PS4 btw.
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Replying to @5starvids_
We apologize for the inconvenience, but this is currently a known issue. The team is currently working on a fix that we hope to have out to everyone as soon as possible. Thank you for your patience while we work on the solution!

Oct 22, 2020 · 3:46 PM UTC

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Replying to @MojangSupport
My son is getting the same issue. Hasn’t been able to play for approx 2 weeks, any update on fixing this?
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Unfortunately no, but I'm sure it's high on their priorities. If you have a phone or PC since I'm assuming you don't have an xbox, you could get minecraft on there while you wait!