@MojangSupport I have just purchased java edition for Windows and when launching when asked to connect I am filling the email address and pw but it says it is not valid . I have the purchase ID /can you help ?
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Replying to @nenorlah
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^RL

Oct 19, 2020 · 5:54 PM UTC

2
Replying to @MojangSupport
I sent an email over a week ago. Please send me a refund as obviously I did not receive the product nor your support.
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^SM
Replying to @MojangSupport @nenorlah
I'm in the same boat and i have sent 3 requests already. I still haven't heard anything from support.