Thanks, @MojangSupport, my son and I can finally log in and play again, 9 months after being locked out. If really like to know _why_ we were locked out though, to avoid it happening again. My son often plays with mods, so frequently changes version of MC. Could that be why?
2
1
Replying to @fux0r
To keep your information secure, please complete our request form at help.minecraft.net/hc/en-us/… so we can quickly and safely assist with your question! ^CB

Oct 18, 2020 · 2:05 PM UTC
1