@MojangSupport Keep getting "failed to load character 1" error on PS4, my girlfriend and I have also been having constant issues with actually trying to launch the game over the past few days, sometimes taking over 10 minutes just to get to the main menu.
1
Replying to @UnovaWarriorX
For technical help, please visit our Help site help.minecraft.net/hc/en-us. ^RL

Oct 14, 2020 · 5:48 PM UTC

1
Replying to @MojangSupport
Update; the link you provided has nothing relating to the issue I've reported, and I'm still having the same issue a week later. Please either tell me how to fix this or provide a direct link on where to find a fix, not a general link which doesn't have a resolution or fix.