@MojangSupport I have sent 2 emails/tickets to the Support/Help address over the past 2 months with the only reply being the "Your support request has been received this is an auto response". I have provided documentation with transaction IDs and explanation of error, what now?
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Replying to @redsoxmanic
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^SP

Sep 29, 2020 · 4:26 PM UTC

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Replying to @MojangSupport
I completely understand there being an influx in tickets, is there anyway to confirm that the tickets I had sent are still open and pending being assigned to an analyst? Or that the info I sent regarding the transaction IDs and and email attachments were received?