Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!
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on the PlayStation 4 version it just stops at the red mojang screen and doesn't do anything. Any suggestions?
1
Replying to @SkwatOnSticks
We apologize for the inconvenience, but this is currently a known issue. The team is currently working on a fix that we hope to have out to everyone as soon as possible. Thank you for your patience while we work on the solution! ^RL

Sep 23, 2020 · 8:07 PM UTC

1
Replying to @MojangSupport
yeah, you guys released an update but it doesn't seem to have fixed the issue