We posted a link to a non-official support site that we probably shouldn't give attention to.
Anyway, please don't give your information to anyone other than help.minecraft.net.
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We apologize for the inconvenience, but this is currently a known issue.
The team is currently working on a fix that we hope to have out to everyone as soon as possible.
Thank you for your patience while we work on the solution! ^SM
Sep 23, 2020 · 7:36 AM UTC