Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

My account got hacked and I'm trying to get it sorted out. I have not heard back from your supposed support team yet. I am getting super annoyed here. Are you guys capable of actually fixing anything or do you just pretend to have a support team?