Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

Can you please fix the automatic feature of locking kids out? My son got kicked out after less than 24 hours of being "in" for clicking too fast on his gaming mouse. I don't know the technical term for it. He lost his one non-school connection to friends. Not cool, Mojang.