@MojangSupport can you help me with an account issue? I've had an open account issue via Mojaang's support email since March 2020 with no response - @MicrosoftHelps directed me to this twitter account.
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Replying to @shadowmemes333
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^CD

Sep 16, 2020 · 7:41 PM UTC

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Replying to @MojangSupport
I understand, but having received no update, I would like to either escalate or hear a status update. I don't need to get exactly into the same account I purchased Alpha with, I just want to play the game without re-buying.
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@MojangSupport hello, wanted to check in on this - I still haven't heard back on any of my requests from the support team.