I have send this to your support email as well as sent it here. @Mojang @MojangSupport
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Replying to @_dotMonkey_
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^RL

Sep 15, 2020 · 4:38 PM UTC

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Replying to @MojangSupport
A delay should not be over 2 months. This is a rort. As I said in the email, if I do not get a response within 5 working days of that email, I will be contacting the ACCC.
Replying to @MojangSupport @_dotMonkey_
It won't be long before we can celebrate the 1 year anniversary of my first ticket. Still not fixed.
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