Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

I'm sorry to add to the trouble, but I have paid for skins that are not on my account anymore. Is there something that we can do, so I can get those back?