Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

Sent in a support ticket on the 26th of July and still haven’t heard back I get you guys are having mad difficulty, but nearly 2 months have passed since I sent the ticket and I’m seeing people replying here and getting resolved in a couple days, what’s up with that?