Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

I purchased minecraft many years ago and i still have the card i used with the code on the back. The email I used has been deleted as it was associated with my old job and i am unable to get the account back. I sent an email to minecraft support in July and still got no response.