Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

Is it normal for it to be MONTHS later before a response? I am only trying to clear up a pre-2016 migration so I can play again. I sent the ticket back on June 9th and no responses yet. I already have the confirmation from Skrill in the ticket. Quick resolve. But no response.