Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

@MojangSupport Just a little suggestion, I think you should add more people to help, because I think Minecraft is getting more and more popular.🤔 maybe later you will get 1000 tickets per hour, terrible😣. btw, good job for now. we know you guys worked hard for this. 😁