Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

I sent an email 2 months ago as my account has been hacked. I have a server that I pay for monthly which I keep getting charged for but cannot use. I know you are very busy but if nothing else can you at least stop me getting charged for the server!