Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!
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Does anyone know the average wait time? I filed a request for help over a week ago and I'm wondering when I should try to make contact with support again?
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Replying to @CorralShelbie
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^RL

Aug 30, 2020 · 8:48 PM UTC

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Replying to @MojangSupport @CorralShelbie
I've been waiting nearly 3 months for a response. So good luck.
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