Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

Hello. help.minecraft.net has been completely worthless: I've been locked out of minecraft for almost 3 weeks and have not received support on regaining access to my account. Absolutely horrific customer service, and I'm getting closer to simply giving up on minecraft.