Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

So I cant remember the security questions on my account, but when I go on my mums phone to reset it, when I am in the process of changing it it asked me to put the security questions i am trying to reset