Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!
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Replying to @Sulvin7
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID.

Aug 29, 2020 · 5:04 AM UTC

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Replying to @MojangSupport @Sulvin7
@MojangSupport I am unable to log into the website and launcher, it says I am offline, when I am connected to a network, it has been like this for about 2-3 weeks. Is there something wrong with my pc or the servers?