Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

I'm having problems with ps4 Minecraft, the game is taking too long on the loading screens, and when I finally enter, it crashes on the Home screen. I'm already 5 days without being able to enter the game, I've tried restarting nothing else.