@MojangSupport My purchased texture packs have disappeared on Bedrock (Switch) and I've not gotten a response on my support ticket, despite submitted proof of purchase. I know y'all are busy, I'm just curious about an expected TAT on response?
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Replying to @theeniebeanie
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^SP

Aug 23, 2020 路 6:43 PM UTC

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Replying to @MojangSupport
Hi again! I understand that you answer them in the order received, but I was wondering if you have an estimated response time? I don't mind if it's long due to staff shortage, I just would like to not obsessively check my email so I know I'm not missing my opportunity to respond.
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^SP
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