Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

@MojangSupport i just bought minecraft java edition and i got the email saying i purchase it but when i enter it sayd i have to buy minecraft again? can u guys help me