@MojangSupport sent a support request two weeks ago because I can’t login to an old account and lost access to the email address. Provided a receipt. No response back at all. Understand being backed up but seems like you are just shut down completely.
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Replying to @zwombat
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^RL

Aug 18, 2020 · 8:27 PM UTC

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Replying to @MojangSupport
And now almost 6 weeks later you have never responded to the ticket I opened. Have you shutdown entirely? It should not take over eight weeks to respond to support tickets. I don’t recommend anyone buy software from you unless they are prepared to lose access and their money.
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^SP
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