Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!
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Yooo, we just experienced an identical problem as my brother in law. Nintendo switch Minecraft, current update on both systems, trying to log in fails, and when you go to close minecraft it hard locks the system. No buttons do anything. only option is power button for10 seconds.
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Replying to @Delta0Hat
We apologize for the inconvenience, but this is currently a known issue. The team is currently working on a fix that we hope to have out to everyone as soon as possible. Thank you for your patience while we work on the solution! ^RL

Aug 18, 2020 · 12:56 AM UTC

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Replying to @MojangSupport
hey thanks for working on it, hopefully no more updates that cause external to the game problems in the future.