Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!
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are you still experiencing "extremely high volumes of requests" or are other customers also having to wait over three Months for a reply to an eticket?
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15 Weeks and still nothing but an automated "have you tried these common issues" reply. You guys must be really struggling to sort this issue, with support staff "available 24/7" for the 105 days (and counting) for a simple password reset/migration issue. What's happening guys?
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Just coming upto 4 months for a reply to an eticket and still have nothing but an auto reply. Would someone kindly get in contact? support request num 543213.
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Replying to @jimbob775
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^SP

Aug 17, 2020 · 10:56 PM UTC

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Replying to @MojangSupport
In an email dated 21/06/2020 I stated "maybe i should be grateful that i haven't been waiting 4-6 months like other users have had". This Monday coming will mark 5 months. Still nothing. I see 6 days ago someone has been replied to, 7 days the same. What the heck? Maybe xmas???