Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up.
Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!
It's totally okay! I'd be frustrated as well if I was working on trying to finish a build. ^_^ We'll do our best to get this fixed as soon as possible. ^AS
