@MojangSupport I tried you help service which didn't work, so now I need a refund!
2
Replying to @juliaclimaco
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^SP

Aug 7, 2020 · 11:11 PM UTC

1
Replying to @MojangSupport
Already did, I'll wait for your answer...