Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!
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I'm really sorry you're having trouble! It sounds like a possible temporary issue that we're looking into, but if it's still happening later on, I would recommend looking into our Realms article here for further help: help.minecraft.net/hc/en-us/…. Thanks! ^AS

Aug 5, 2020 · 11:48 AM UTC

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