Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!
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hola, yo tengo un caso urgente "Your support request (967943) has been received." dos dias esperando una respuesta....por favor alguien que me ayude a solucionar el problema
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Replying to @angel10fut
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^RL

Aug 3, 2020 · 4:55 PM UTC

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Replying to @MojangSupport
@MojangSupport I have been waiting 3 days, I bought the game through the Minecraft website, at the time of payment I got an error but from my bank account if the money was discounted. I NEED HELP! I NEVER RECEIVED THE GAME FROM YOU support request (967943)
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Replying to @MojangSupport
por favor, llevo mas de 50 horas esperando.... y no quiero que mi dinero se pierda...